Table of Contents
Table of ContentsCheck Browser Compatibility:Check Incompatible Extensions:Check G Suite Status Dashboard:Clear Browser’s Cache & Cookies:Check Your Internet Connection:Try Contacting Google Support:
In this Corona pandemic situation when most of us are bound to work from home, Gmail has become a more important channel to communicate with each other. But in case all of a sudden your Gmail has stopped working or stops loading then you need to be well aware of the resolution steps. In the following article we will be sharing with you some important tips that will help you in case your Gmail is not working.
Check Browser Compatibility:
To get started with the troubleshooting steps, first check that whether the browser you are using works with Gmail or not. Although Gmail works with almost all the leading browsers like Google Chrome, Internet Explorer, Microsoft Edge, Mozilla Firefox, Safari. However if you are using any of these browsers and facing problems with Gmail then you must be using an outdated version.
To fix the problem you must update your current version of the browser and try again. In case the problem persists then switch to the next solution.
Check Incompatible Extensions:
If you are using the most outdated version of the browser and still Gmail not working then the browser extensions installed on the browser are the culprit. Although, add-ons or browser extensions help to enhance the browser functionality but a faulty extension can also stop Gmail from working properly.
To resolve the problem we suggest you try disabling extensions one after the another and check whether you are still facing the problem. You can also try to load your browser without any extensions by loading it in incognito mode. If Gmail properly loads in incognito mode, then try disabling extensions one by one until you find the incompatible one. Once located remove that incompatible extension.
Check G Suite Status Dashboard:
It might be possible that you are not the only in the world for whom Gmail is not working. If there’s some known issue that is going on Gmail then you can get the current status by clicking here.
On this page, you can find a detailed list of all the G Suite apps along with the dates. The green color indicates no issue, while orange and pink color indicates service disruption or outage. So visiting this site if you find the orange or pink color next to Gmail then it means that an outage is going on and you have to just wait. It is recommended that you bookmark this link for future as well.
Clear Browser’s Cache & Cookies:
We all know that all the browsers save websites information you visit in the form of cache and cookies. This helps browsers to not only reduce the page loading time but also shows the more relevant ads. Therefore when these cache and cookies pile up in your browser then it results in issues like Gmail not working.
We suggest you clear your browser cache and cookies and then check whether the problem is resolved or not.
Check Your Internet Connection:
If you are working on a slow internet connection then also Gmail will not load completely and will give an impression of Gmail not working. Try loading other websites to check whether your internet is experiencing any sort of network issues. If you are unable to load other websites as well then contact your Internet Service Provider.
Try Contacting Google Support:
If none of the above solutions work, then it is better to contact Google Support for further assistance. You can call them or drop an email describing your complete problem along with the screenshot.
Generally, Gmail is a type of service that never fails or stops working. But, in case on a bad day you find that Gmail is not working for you then you can follow the above methods to resolve the problem. If you have any comments or suggestions for this blog do share them in the comment box below.