Fix – Photos and Videos Are Not Downloading in WhatsApp

Fix – Photos and Videos Are Not Downloading in WhatsApp

Are you looking for a solution for the “WhatsApp download was unable to complete” error?

Luckily, you have come to the right place here; we will discuss how to fix photos and videos not downloaded on WhatsApp.

Generally, when you receive media (photo or video) through WhatsApp on Android or iOS, it gets downloaded with a single tap. However, recently many users are facing issues when downloading media files as WhatsApp throws error messages like – “WhatsApp media download failed,” “the download was unable to complete WhatsApp,” “please try again later,” and similar.

If you are getting any of these or similar error messages, follow the step-by-step instructions we share in the post and fix the media download issue in WhatsApp.

Before we got into the nitty-gritty of fixing, the download could not complete WhatsApp. I would like to tell you about an amazing app – Message To Unknown Number.

Whatsapp Message number

With this innovative app, you can send messages to unknown numbers through WhatsApp. Unfortunately, the app is only available for Android users. To learn more about the Message to Unknown Number, read the review.

You can download it from the Google Play Store or click here.

Without asking for any personal information, this powerful application solves the crucial problem of sending messages to unknown numbers via WhatsApp.

Now, let us come to the point and learn how to fix  WhatsApp failed to download media.

Best Ways to Fix photos and videos are not downloading in WhatsApp.

Fact:- WhatsApp Web doesn’t automatically download media files (photos and videos). You’ll need to download them manually.

1. Restart Phone

While using an app or the device, if you face a problem, the first step to troubleshoot the issue should be to reboot the device. In most cases, this simple trick fixes everything; even the WhatsApp media download failed issue.

2. Check WhatsApp Server for Issues

When you face connectivity issues or the WhatsApp server is down, you might face problems while sending messages, downloading images, and similar. Verify whether WhatsApp is down or not. If there is an issue, wait for it to get resolved; after using WhatsApp, you should not face any problem.

3. Check the Date and Time

For WhatsApp to sync with its servers, having the correct date and time on Android and iOS is a must. If there is a discrepancy, downloading images or videos isn’t possible.


Go to Settings -> System (General Management) -> Date and time.

Toggle the switch next to “Use network-provided time (or automatic time).”

Data and time - Whatsapp


Head to “Settings -> General -> Date & Time.”

Enable Set Automatically.

General Settings

4. Check Phone for Internet Issues

If you are facing Internet connectivity issues, problems with photos and videos downloaded on WhatsApp is bound to happen.

Here are certain tips to fix the problem:

1. If using WhatsApp on Wi-Fi, restart the router.

2. Try switching between Wi-Fi and mobile data.

3. Ensure the Data limit is not exhausted.

4. Enable and disable Airplane mode.

5. Try forgetting the Wi-Fi & then reconnect.

6. If not in the home state enable data roaming. After following these tips try to download images on WhatsApp.

If you are an iPhone user, go to Settings -> WhatsApp > enable Mobile Data.

Whatsapp Mobile Data

5. Grant Media Access Permission to WhatsApp

On both Android and iPhone WhatsApp requires storage permission, if you fail to grant permission, you might face issues while using WhatsApp.

To grant storage permission follow these steps:


Go to Settings -> Apps -> WhatsApp -> Permissions > Storage (Files and media) > Allow.

Files and Media Permission


Go to Settings -> WhatsApp (Chats) -> Photos > All Photos.

6. Check Media Auto-Download Settings

1. Open WhatsApp

2. Go to WhatsApp Settings > Storage > Media auto-download section. Tap on the options > allow the type of media files that should download automatically when connected to mobile data or Wi-Fi.

Whatsapp Storage and Space

7. Disable Data Saver Modes

Both Android and iPhone have data-saving modes. If you are unable to download media when using WhatsApp, follow these steps & disable data saving mode:


Head to Settings > Network & Internet -> Data Saver > Disable it.

Data Saver


Settings > Mobile Data > Mobile Data Options > Disable Low Data Mode.

Cellular Low Data

8. Enable Save to Camera Roll (iPhone)

To download media files automatically on iPhone, go to WhatsApp app > Settings > Chats > enable the toggle next to Save to Camera Roll.

Chats Save Camera Roll

9. Clear WhatsApp Cache (Android)

Note:- You don’t have to click on Clear Data as it will delete all chats. You simply have to click on Clear Cache

Go to phone Settings > Apps WhatsApp Storage & cache > tap on Clear cache.

Clear Cache

Reboot the phone.

10. Rename WhatsApp Folder (Android)

Even after following the above steps on Android, try renaming the WhatsApp folder if you are still facing the media download issue.

Go to Internal Storage > Android > media > locate com.whatsapp folder > tap on it and select Rename.

Internal Storage

Give a name of your choice.

Reinstall WhatsApp to restore data from the backup.

Note: Old WhatsApp database and files are saved in the renamed folder.

11. Reset Network Settings

Try resetting the network settings on both Android & iPhone. This will delete saved networks (Wi-Fi, Bluetooth, etc.) and connected devices. This means you’ll need to pair and add them again.


Go to Settings > System (General Management) -> Reset. Select from either of the options –

Reset Options

“Reset Network Settings” or

“Reset Wi-Fi, mobile & Bluetooth.”


Go to Settings > General > Reset > Reset Network Settings.

Reset Network Options

After following these steps reset app preferences.


Go to Settings -> System (General Management) -> Reset > Reset app preferences or Reset settings.

Reset App Preference


Go to Settings > General -> Reset -> Reset All Settings.

Reset All Settings

Using the above steps you can easily fix the download was unable to complete in WhatsApp. However, if you are using WhatsApp Web and facing the issue no worries. Read further.

Additional Fixes – WhatsApp Web

If you using WhatsApp Web and are unable to download media files after clicking the Download icon, follow these fixes:

1. Clean WhatsApp Web Browsing Data

If the only problem you are facing is with downloading photos and videos, try clearing cookies and cache.

Chrome Users –

Launch Google Chrome > click the three dots > More tools > Clear browsing data > select all the three boxes > Clear data.

Clear Browsing Data

Edge Users

Open Edge > click the three dots > Settings > Privacy, search, and services > Choose what to clear.


Check the box next to “Cached images and files” and “Cookies and other site data” > click Clear now.

2. Log out and log in

WhatsApp Web has its share of glitches and issues. Therefore, log out and sign in when you face problems using the web version. To do so, click the three-dotted menu icon > “Log out.”

Log in again, and that’s it.

Wrap Up –

Hopefully, using the steps shared above, you can fix the WhatsApp failed to download the media. However, if you still face any problems, we suggest disabling AdBlocker (if you are using any). In addition to this, update WhatsApp, reinstall the best messaging app, ask the sender to resend the file because if the sender has cleared chat, you will be unable to download the file. Furthermore, remember that if you are running short of storage space, WhatsApp will not download the media files. Therefore, make sure you have enough storage space on your Android and iPhone.

Android Go to Settings -> Storage.

iPhone Go Settings -> General -> iPhone storage.

Delete unnecessary files and clear up space. To clear duplicates, you can use Duplicate Files Fixer. Android users can use Smart Phone Cleaner. We hope these fixes solve the unable to download images and videos on WhatsApp. Share your feedback in the comments section.

Quick Reaction:

Leave a Reply

Your email address will not be published. Required fields are marked *

Subscribe & be the first to know!

Signup for your newsletter and never miss out on any tech update.