How To Fix WhatsApp Video Message Not Working on Android & iPhone

Discover some tips and tricks to restore your video messaging functionality on WhatsApp.

How To Fix WhatsApp Video Message Not Working on Android & iPhone

WhatsApp video message is a great feature that lets you record and send short videos to your contacts within the app. Currently, WhatsApp allows a maximum video file size limit of 16MB to be sent across all platforms, including desktop, mobile, and web. This roughly translates to a video duration of approximately 90 seconds to 3 minutes.

But what if your video message is not working on WhatsApp? What if you can’t send or receive video messages? What could be the reason behind this problem? If this scenario sounds familiar to you, you are not alone. Several WhatsApp users face the problem of “WhatsApp Video Message Not Working” at some other point.

The error can appear due to several reasons, such as poor network connection, running an outdated app version, insufficient storage space, incorrectly configured settings, or incompatible devices. Whatever the reason, learn the most effective solutions to troubleshoot WhatsApp Video Message Problems in 2024.

reddit thread

You might be interested in reading: Fix – Photos and Videos Are Not Downloading in WhatsApp

The quickest way to resolve the “WhatsApp failed to process video” error is to make sure you have a stable and fast Internet connection. For this, you can try switching to a different network provider, using Wi-Fi instead of mobile data, or restarting your router.

If this hack doesn’t work, try some other ways suggested below and fix the video message on WhatsApp not working properly.

Troubleshooting WhatsApp Video Messages Not Working: Solutions for High-Quality Video Sharing

Below are some of the most effective tried and tested workarounds, provided by several smartphone experts. Try them in the sequence shared below & check what works for you:

METHOD 1 = Check Video Size

As mentioned in the opening paragraph, WhatsApp doesn’t allow users to send a video with more than 16 MB in size. If your video file exceeds this limit, you might encounter the “Video upload error” and face the issue while sending WhatsApp video messages. To check the video size before sending it, here’s what you need to do:

  • For Android:
  • Open the Gallery app or your preferred file manager.
  • Find the video you want to send on WhatsApp.
  • Tap on the three-dots icon to navigate to the related menu.
  • Under the options; choose “Details” or “Info” to view the file’s details, including its size.


  • For iPhone:
  • Open the Photos
  • Find the video you want to send.
  • Tap on the video thumbnail to open it and hit the “i”
  • You will be able to check the video size, resolution, date, time & more.

check the video size

If the video size limit exceeds, it’s recommended to use third-party compressor apps like Video Transcoder or VidCompact to reduce the file size as per your preference without compromising on the original quality.

METHOD 2 = Send High-Quality Video On WhatsApp As A Document File

Another possible solution that you can try to ditch the problem of “WhatsApp failed to process video” is to send the video as a document file. This can help you bypass the video compression and size limit that WhatsApp imposes on video messages. Here are the steps to do this:

STEP 1 = Launch WhatsApp on your device and select the contact or group that you want to send the video to.

STEP 2 = Now, tap on the attachment icon (the paperclip) and choose the Document option from the pop-up menu.

Browse Documents

STEP 3 = Tap on the “Browse Documents” option and navigate to the video tab & tap on the video you want to share. You can also explore the gallery and find the folder where your video file is stored.

Select your video file

STEP 4 = Select your video file and tap on the Send button.

Send button

STEP 5 = Wait for the file to be uploaded and sent. Your recipient will be able to download and view the video file as a document.

Note that this method may not work for very large video files, as WhatsApp still has a limit of 100 MB for document files.

Must Read: How To Send A WhatsApp Message Without Saving A Number?

METHOD 3 = Update or Reinstall WhatsApp Messenger

Make sure you have the latest version of WhatsApp installed on your device to fix the problem of “WhatsApp video message not working” in 2024. To check for the latest updates, all you need to do is simply navigate to the App Store or Google Play Store and search for WhatsApp.

Update or Reinstall WhatsApp Messenger

If there is an update available, tap the “Update” button and wait for the installation process to complete. If there is no update available, or if the update fails, you can try uninstalling and reinstalling WhatsApp Messenger. If you are considering the latter method, make sure you take a backup of all the chats from the Settings menu. Doing so will ensure that you do not lose track of any conversation while using WhatsApp’s latest version. After the reinstallation process, you can restore your chats by following the on-screen instructions.

Must Read: How to Transfer WhatsApp from Android to iPhone Seamlessly

METHOD 4 = Check & Configure The Following Settings

To successfully share WhatsApp video messages, it’s crucial to configure your device and messenger settings properly. Make sure you verify the following settings for a seamless sharing experience.

  1. Background App Refresh: Enable this option to allow WhatsApp to run in the background for sending and receiving video messages. You can do this by navigating to Settings > General > Background App Refresh and toggling on the switch next to the WhatsApp app.
  2. Enable Necessary Permissions: Grant WhatsApp the necessary permissions to have access to your device’s camera and microphone for recording and sharing video messages. To do so, all you have to do is navigate to the Settings > Applications > Application Management > WhatsApp > Make sure all the necessary permissions are enabled.Enable Necessary Permissions
  3. Video Quality and Size: It’s important to customize the video message quality and size according to your network conditions. This will help you bypass the associated “WhatsApp video message” error. Modify this setting by launching the WhatsApp app > Settings > Storage and data > Under Media Auto-Download, select the options that align with your preferences.
  4. Time and Date Sync: Last but not least, synchronize your device’s time and date with WhatsApp’s server to ensure a seamless video message-sharing experience. You can sync your time settings via Settings > General > Date & Time, then activate “Set Automatically.”

By configuring all the settings mentioned above correctly, you can easily send high-quality videos on WhatsApp without any hiccups.

METHOD 5 = Fix The Corrupted Video File

One of the possible causes of WhatsApp video messages not working is that your video file is corrupted. If you are experiencing problems with specific video messages, chances are the file is damaged. Hence, make sure your video plays correctly before sending it. If you have a corrupted video file that you want to fix, you can try using an Android video repair app. For instance, you can take the help of MP4Fix Video Repair Tool, which is a dedicated application that helps to repair broken and corrupted MP4 videos.

You can install the application from the Google Play Store and follow the instructions to repair your corrupted video files. Hopefully, you will not face “WhatsApp failed to process video” or a similar error this time.

Unlock Seamless WhatsApp Video Messaging in 2024

In this blog post, you have learned how to fix WhatsApp video message not working issues in 2024 with simple and effective solutions. Most of the users will be able to fix the problem by following the workarounds shared above. For those facing persistent issues, explore additional hacks, such as clearing WhatsApp cache, updating to the latest version, and optimizing storage space. If all fails, the last resort to fix the WhatsApp video message issue is to contact the WhatsApp Support Team and get dedicated solutions to fix the problem accurately.

Don’t let video messaging woes hold you back; take control of your WhatsApp experience today!


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