WhatsApp video message is a great feature that lets you record and send short videos to your contacts within the app. Currently, WhatsApp allows a maximum video file size limit of 16MB to be sent across all platforms, including desktop, mobile, and web. This roughly translates to a video duration of approximately 90 seconds to 3 minutes.
But what if your WhatsApp short video message is not working? What if you can’t send or receive video messages? What could be the reason behind this problem? If this scenario sounds familiar to you, you are not alone. Several WhatsApp users face the problem of “WhatsApp Video Message Not Working on iPhone & Android” at some other point. This comprehensive guide will equip you with the knowledge and solutions to get those video messages flowing again in no time.
Why are WhatsApp Short Video Messages Not Working?
The error can appear due to several reasons, such as poor network connection, running an outdated app version, insufficient storage space, incorrectly configured settings, or incompatible devices. Whatever the reason, learn the most effective solutions to troubleshoot WhatsApp Video Message Problems in 2024.
You might be interested in reading: Fix – Photos and Videos Are Not Downloading in WhatsApp
| The quickest way to resolve the “WhatsApp failed to process video” error is to make sure you have a stable and fast Internet connection. For this, you can try switching to a different network provider, using Wi-Fi instead of mobile data, or restarting your router. |
If this hack doesn’t work, try some other ways suggested below and fix the video message on WhatsApp not working properly.
Troubleshooting WhatsApp Video Messages Not Working: Solutions for High-Quality Video Sharing
Below are some of the most effective tried and tested workarounds, provided by several smartphone experts. Try them in the sequence shared below & check what works for you:
METHOD 1 – Check Video Size
As mentioned in the opening paragraph, WhatsApp doesn’t allow users to send a video with more than 16 MB in size. If your video file exceeds this limit, you might encounter the “Video upload error” and face the issue while sending WhatsApp video messages. To check the video size before sending it, here’s what you need to do:
For Android:
- Open the Gallery app or your preferred file manager.
- Find the video you want to send on WhatsApp.
- Tap on the three-dots icon to navigate to the related menu.
- Under the options; choose “Details” or “Info” to view the file’s details, including its size.
For iPhone:
- Open the Photos
- Find the video you want to send.
- Tap on the video thumbnail to open it and hit the “i”
- You will be able to check the video size, resolution, date, time & more.
If the video size limit exceeds, it’s recommended to use third-party compressor apps like Video Transcoder or VidCompact to reduce the file size as per your preference without compromising on the original quality.
METHOD 2 – Send High-Quality Video On WhatsApp As A Document File
Another possible solution that you can try to ditch the problem of “WhatsApp failed to process video” is to send the video as a document file. This can help you bypass the video compression and size limit that WhatsApp imposes on video messages. Here are the steps to do this:
STEP 1 – Launch WhatsApp on your device and select the contact or group that you want to send the video to.
STEP 2 – Now, tap on the attachment icon (the paperclip) and choose the Document option from the pop-up menu.
STEP 3 – Tap on the “Browse Documents” option and navigate to the video tab & tap on the video you want to share. You can also explore the gallery and find the folder where your video file is stored.
STEP 4 – Select your video file and tap on the Send button.
STEP 5 – Wait for the file to be uploaded and sent. Your recipient will be able to download and view the video file as a document.
Note that this method may not work for very large video files, as WhatsApp still has a limit of 100 MB for document files.
Must Read: How To Send A WhatsApp Message Without Saving A Number?
METHOD 3 – Update or Reinstall WhatsApp Messenger
Make sure you have the latest version of WhatsApp installed on your device to fix the problem of “WhatsApp video message not working” in 2024. To check for the latest updates, all you need to do is simply navigate to the App Store or Google Play Store and search for WhatsApp.
If there is an update available, tap the “Update” button and wait for the installation process to complete. If there is no update available, or if the update fails, you can try uninstalling and reinstalling WhatsApp Messenger. If you are considering the latter method, make sure you take a backup of all the chats from the Settings menu. Doing so will ensure that you do not lose track of any conversation while using WhatsApp’s latest version. After the reinstallation process, you can restore your chats by following the on-screen instructions.
Must Read: How to Transfer WhatsApp from Android to iPhone Seamlessly
METHOD 4 – Check & Configure The Following Settings
To successfully share WhatsApp video messages, it’s crucial to configure your device and messenger settings properly. Make sure you verify the following settings for a seamless sharing experience.
- Background App Refresh: Enable this option to allow WhatsApp to run in the background for sending and receiving video messages. You can do this by navigating to Settings > General > Background App Refresh and toggling on the switch next to the WhatsApp app.
- Enable Necessary Permissions: Grant WhatsApp the necessary permissions to have access to your device’s camera and microphone for recording and sharing video messages. To do so, all you have to do is navigate to the Settings > Applications > Application Management > WhatsApp > Make sure all the necessary permissions are enabled.
- Video Quality and Size: It’s important to customize the video message quality and size according to your network conditions. This will help you bypass the associated “WhatsApp video message” error. Modify this setting by launching the WhatsApp app > Settings > Storage and data > Under Media Auto-Download, select the options that align with your preferences.
- Time and Date Sync: Last but not least, synchronize your device’s time and date with WhatsApp’s server to ensure a seamless video message-sharing experience. You can sync your time settings via Settings > General > Date & Time, then activate “Set Automatically.”
By configuring all the settings mentioned above correctly, you can easily send high-quality videos on WhatsApp without any hiccups.
METHOD 5 – Clear the Cache of WhatsApp (For Android)
If you’re still unable to use WhatsApp’s instant video message feature, it could be due to outdated or corrupted cache data within the app. In such cases, clearing the cache might resolve the issue. Rest assured, clearing the cache will only delete temporary files linked to the app, safeguarding your chat history from any loss. Follow the steps below:
Step 1 – Press and hold the WhatsApp app icon for a second, then tap on the Info (i) icon.
Step 2 – Scroll down and tap on the Storage option.
Step 3 – From the bottom tap on the Clear cache and Clear data button simultaneously.
Method 6 – Enable “Instant Video Messages” (Android Only)
This feature allows you to capture and send short video messages similar to Instagram Stories. To enable it, follow the steps below:
Step 1 – Open WhatsApp and from the top-right corner tap on the three vertical dots icon, and choose Settings.
Step 2 – Now tap on the Chats.
Step 3 – Enable Instant video messages by tapping on the toggle switch.
METHOD 7 – Fix The Corrupted Video File
One of the possible causes of WhatsApp video messages not working is that your video file is corrupted. If you are experiencing problems with specific video messages, chances are the file is damaged. Hence, make sure your video plays correctly before sending it. If you have a corrupted video file that you want to fix, you can try using an Android video repair app. For instance, you can take the help of MP4Fix Video Repair Tool, which is a dedicated application that helps to repair broken and corrupted MP4 videos.
You can install the application from the Google Play Store and follow the instructions to repair your corrupted video files. Hopefully, you will not face “WhatsApp failed to process video” or a similar error this time.
Method 8 – Contact WhatsApp Support
If all fails, the last resort to fix the WhatsApp video message issue is to contact the WhatsApp Support Team and get dedicated solutions to fix the problem accurately.
Fixed: WhatsApp Video Message Not Working on iPhone & Android
In this blog post, you have learned how to fix WhatsApp video message not working issues in 2024 with simple and effective solutions. By understanding the common causes and implementing the solutions outlined in this guide, you can troubleshoot and resolve the problem effectively. Remember, a little troubleshooting can go a long way in keeping your communication channels open and uninterrupted.
Don’t let video messaging woes hold you back; take control of your WhatsApp experience today!