If Netflix isn’t working on your Roku device, it can be frustrating, especially when you’re eager to stream your favorite shows and movies. Whether you’re experiencing issues with loading, buffering, or error messages, there are several possible reasons for the problem. In this guide, we’ll walk you through some common solutions to help get Netflix up and running smoothly on your Roku device again.

The most common errors include “Netflix not loading (black screen) on Roku” and “Netflix not working on my Roku streaming device.” We have listed the techniques to fix both of these issues.

Expert Recommended Methods On How To Fix Netflix Not Working On Roku

If Netflix is not working on your Roku device, it can be due to various issues ranging from network problems to software glitches. Here are some steps to troubleshoot and resolve the issue:

Method 1. Check Your Internet Connection

Make sure your Roku device is connected to the internet. You can check the connection by going to Settings > Network & Internet.

If the internet connection seems slow or unstable, try restarting your router and modem to refresh the connection. Just turn off your router/modem for 1 minute and power it back on.

Method 2. Restart Your Roku Device

Sometimes a simple restart can resolve temporary issues. To restart your Roku, go to Settings > System > Power > System Restart, or you can manually unplug the device for 10-20 seconds and then plug it back in.

Method 3. Update Netflix App

Ensure that the Netflix app on your Roku is up-to-date. Navigate to the Roku home screen, highlight the Netflix app, press the * (star) button on the remote, and select Check for Updates. If an update is available, install it.

Method 4. Update Roku System Software

Sometimes, Netflix issues can be caused by outdated Roku system software. Go to Settings > System > System Update and check for available updates. If an update is available, install it.

Read Also: How To Connect Roku To Wi-Fi Without Remote

Method 5. Log Out and Log Back in to Netflix

There might be an issue with your Netflix account login. Open the Netflix app, go to Settings > Sign Out, and then sign back in with your credentials.

Method 6. Clear Cache on Roku

The Netflix app’s cache might be corrupted. To clear the cache, press the following buttons in quick succession on your Roku remote:

Home (5 times) > Up (1 time) > Rewind (2 times) > Fast Forward (2 times). This will clear the cache and might fix any issues.

Method 7. Check Netflix Servers

Sometimes Netflix servers might be down, causing the service to be unavailable. You can check the Netflix Help Center or websites like DownDetector to see if there is an ongoing outage.

Method 8. Reinstall Netflix

If none of the above steps work, try uninstalling and reinstalling the Netflix app. To do this:

1. Highlight the Netflix app on the Roku home screen.
2. Press the * (star) button and select Remove Channel.
3. Go to the Roku Channel Store, find Netflix, and reinstall it.

Method 9. Check for Account Issues

Ensure your Netflix subscription is active and not experiencing any billing or account issues. You can log into your Netflix account via a browser or mobile app to check your subscription status.

Read Also: Here’s How to Cast to Roku From Your Phone

Method 10. Disable VPN

If you’re using a VPN to connect your router or Roku device to the internet, it could be causing connection problems. Disabling the VPN and connecting directly to the internet might fix the issues with your Netflix channel.

Method 11. Factory Reset Roku (Last Resort)

If all else fails, a factory reset of your Roku can fix persistent issues. Keep in mind this will remove all settings and installed channels:

Go to Settings > System > Advanced System Settings > Factory Reset.

Have You Fixed Netflix On Roku?

By following these steps, you should be able to resolve most Netflix-related issues on Roku. If the problem persists, contacting Roku Support or Netflix Customer Service may be necessary for further assistance. Do write to us in the comments section below about your experience and issues with Roku.

FAQs

Q. How To Log Out Of Netflix On Roku?

To log out of Netflix, open Netflix and select a profile. From the left-hand menu, choose Get Help > Sign Out > Yes.

Q. How do I find My List on Netflix on a Roku?

To access My List on Netflix through Roku, launch the Netflix app, select your watch profile if prompted, and then choose My List from the side menu.

Q. How do I get Netflix on a Roku?

To install Netflix on your Roku device, go to the Roku Channel Store, search for Netflix, and select Add channel.